Why are so many things broken? In this entertaining talk – one of the favorites of Gel 2006 – gelconference.com/c/gel06.php
Seth Godin gives a tour of things poorly designed, the reasons why they are that way, and how to fix them.
[vimeo 4246943 w=400 h=300]Seth Godin at Gel 2006 from Gel Conference on Vimeo.